Customer Service Officer – Campbelltown & Narellan
- Competitive Salary + 15.4% Super
- Heritage brand – celebrating 75 years!
- Full time position
Hearing Australia has a fantastic full-time opportunity for an experienced Customer Service Officer who thrives in a fast paced environment, has the ability to multitask & provide support to our busy Hearing Centre teams. The successful individual will be self-motivated, have a 'can do' attitude, and is driven to make our clients’ day.
Our Campbelltown Centre has been servicing clients since 2009 and our newest Hearing Centre, Narellan opened in September 2022. Our teams work across both sites based on where capacity is required.
Work hours/days will include Saturday trading.
During the day, this role will see you:
- Greet clients, attend to all counter and telephone enquiries
- Cover reception and undertake a variety of administration duties includes booking client appointments, processing claims, data entry & monthly reports
- Provide exceptional services for both complex and non-complex enquiries
- Liaising extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds.
- Proactively identify client needs and offer professional advice on assistive listening devices
- Perform minor hearing aid repairs and troubleshooting of all devices
- Assisting Clinicians with the provision of clinical services to our clients
- Demonstrate the use of hearing aids and assist clients
- Work autonomously and/or alone based on daily resource requirements
What we offer
- Attractive salary package includes a generous 15.4% superannuation
- 12 weeks paid parental leave for primary caregivers and 3 weeks paid parental leave for secondary caregivers
- 10 days paid personal/ carer’s leave plus additional 10 half paid personal/ carer’s leave
- Ongoing training and development to help you achieve your career goals
- Wellbeing and Fitness Passport program – get access to over 1,420 gyms, pools, leisure centres and studios for you and your family
- Corporate discount on private health funds, hearing aids, major supermarkets and retailers
We believe the successful candidate with thrive in a client centred environment where they can provide exceptional & friendly service in conjunction with managing complex medical administration.
They need to:
- be a proactive problem solver with a desire to accept responsibility & take ownership of their work;
- have intermediate/advanced level computer literacy & some exposure or working knowledge of iPad applications;
- have a desire to work within an organisation that contributes to the greater good & provides genuinely rewarding work, making a difference to the lives of our clients & their families.
About Hearing Australia
For the last 75 years, Hearing Australia has delivered expert hearing care for over 1 million Australians of all ages. We have come a long way in a changing world, but one thing hasn’t changed – that is our commitment to putting all Australians at the very heart of everything we do.
When you change lives, it's more than just a job!
CLICK APPLY to join our 362 passionate Customer Service Officers to help more people across the nation rediscover the sounds they love!
We will require the successful candidate to be willing to have a Police Check conducted (we pay) and must have rights to work in Australia.
The health and safety of our customers and employees is our highest priority and Hearing Australia has implemented a COVID-19 Vaccination Policy. This requires certain roles that are required to work directly with clients, research participants or vulnerable community members to have at least two doses of a prescribed COVID-19 vaccination. If your role requires you to work in aged care or disability care settings, you may also be subject to vaccination requirements required by State or Territory health departments.
Successful applicants will be required to provide evidence of COVID-19 vaccination or approved exemption prior to commencement.
Why work for Hearing Australia?
Hearing Australia provides world leading research and hearing services for the wellbeing of all Australians. We put our clients and people at the heart of everything we do. Helping thousands of Australians across the nation every day to rediscover the sounds they love. When you change lives, it's more than just a job. Visit www.hearing.com.au to discover more.
Visit www.hearing.com.au to discover more!
Hearing Australia is an Equal Opportunity Employer.
Aboriginal & Torres Strait Islander peoples are encouraged to apply.
